Delivery, returns and product information

Beam & Bloom Studio is operated by Matthew Coxall, trading as Beam & Bloom Studio, at 48 Furzedale Park, Hythe, Hampshire, SO45 3HW, United Kingdom. For customer support email support@beamandbloomstudio.com. Order and payment contracts are completed on the marketplace named on the product button.

The live marketplace listing shows the seller details, total price, delivery charge and the geographic return address applicable to that order before purchase. Please save the order confirmation for your records.

Each product page links to one exact live listing and identifies whether the item is made by Beam & Bloom Studio, supplied through a disclosed print partner, or delivered digitally. The marketplace listing contains the current material, size, finish, care, dispatch and delivery information.

Your order number, marketplace listing number and selected variation form the product traceability record. If there is a safety or quality concern, send those details and a photograph to customer support so we can identify the artwork, blank, supplier and fulfilment route.

Made-to-order and partner-fulfilled products have different processing times. The estimate shown on the live listing and at checkout is the current commitment for that product and destination. Unless another period has been agreed, goods will be delivered within 30 days.

If a parcel is late, damaged or appears lost, contact us through the marketplace order so the order record and tracking can be reviewed together.

For most non-personalised physical goods bought online, UK consumers may tell us they wish to cancel within 14 days after delivery and then have a further 14 days to return the goods. Returned goods should be kept in resaleable condition; handling beyond what is reasonably needed to inspect them may reduce the refund.

Goods made to your specification or clearly personalised are normally excluded from the change-of-mind cancellation right. This exception does not remove your rights when an item is faulty, damaged, not as described or incorrectly personalised by us.

Start a return through the marketplace order or email customer support with your name, order number, product, order date, delivery date and a clear statement that you wish to cancel.

Digital files are supplied through Etsy. Before an instant download begins, the marketplace should obtain your express agreement to immediate supply and acknowledgement that the 14-day cancellation right will be lost once downloading starts. Faulty, corrupted or materially misdescribed digital content remains covered by your statutory rights.

Beam & Bloom sells original or appropriately licensed artwork and records the commercial-rights position for promoted designs. Some artwork may use AI-assisted tools during ideation or image creation; every released design is selected, edited, composed and prepared for its intended product by Beam & Bloom Studio. We do not describe products as official, licensed or affiliated unless that status is documented.

This customer information is designed around current UK distance-selling and returns guidance. You can read the official summaries on distance selling, online selling and digital content, and returns and refunds.